Water & Sewer

For questions about billing, water service and turn on/offs please call Customer Service Rep at (910) 663-3445 or visit the Burgaw Town Hall directly located at 109 North Walker Street.

Utility Service Connection Application

Utility Service Disconnection Request

Understanding Your Water Usage

Understanding Your Water Meter

Signing up for Eye on Water / Setting up Leak Notices - Eye on Water is a free service that comes with your water bill! It can help you track your water usage and alert you when a potential leak starts. Signing up is simple, use the link above walk you through step by step on how to set up this service. 

For other questions please call Public Works at (910) 259-2901.


Water Quality Reports & Materials

Water Shortage Response Plan - Posted 12/10/2018 for public viewing and comment. 

Emergency Response Plan 

Annual Water Quality Report (Consumer Confidence Report)

Annual System Performance Report 

Educational Materials

Water Conservation Ordinance 

Public Education on Lead in Drinking Water  - Lead and Copper



Sewer Reports & Materials

Cross Connection Control Program

 SUO - Sewer Use Ordinance 

Fats, Oils and Grease or 'FOGs' - Education Materials